Shipping policy

Effective Date: [01-26-2026]
Brand: Falenzo
Owner: Muhammad Anas

At Falenzo, we are committed to delivering your orders safely, quickly, and reliably across Pakistan — with free home delivery for all orders.

1. Order Processing

Orders are processed within 24–48 hours after confirmation.

You will receive an order confirmation email once your order is successfully placed.

Orders are processed Monday to Saturday, excluding public holidays.

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2. Free Home Delivery

All orders are delivered for free to your doorstep anywhere in Pakistan.

There are no hidden charges for delivery.

Free delivery applies to all product orders regardless of size or location.

“Enjoy 100% Free Home Delivery with every order – pay only for your products!”

3. Delivery Time

Standard delivery usually takes 3–5 working days depending on your location.

Rural or remote areas may take slightly longer.

Customers are responsible for providing accurate shipping addresses and contact numbers.

4. Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) for your convenience.

Payment should be ready at the time of delivery to ensure smooth processing.

Riders may request verification of order details before handing over the package.

5. Courier & Safety

Orders are delivered through trusted courier partners.

Falenzo is not responsible for delays caused by courier services beyond our control.

Please inspect your package upon delivery and report any damages within 48 hours.

6. International Shipping

Currently, Falenzo delivers only within Pakistan.

For international orders, please contact our support team at falenzo12679@gmail.com.

7. Contact Us

For any delivery-related queries:
📍 Sana Market, Opposite Hafiz Plaza, Tangi Road, Charsadda, Pakistan
📞 0334-9014665
📧 falenzo12679@gmail.com