Terms of service

Effective Date: [01-26-2026]
Brand: Falenzo
Owner: Muhammad Anas

Welcome to Falenzo. By using our website and placing an order, you agree to the following terms and conditions. Please read carefully.

1. General Terms

Falenzo sells high-quality footwear and related products.

All products are subject to availability. Prices and offers may change without notice.

By placing an order, you confirm that you are legally able to enter into contracts in your country.

2. Orders

All orders are subject to acceptance and availability.

You will receive an order confirmation email after your purchase.

We reserve the right to refuse or cancel any order in case of fraud, incorrect details, or technical errors.

 

3. Payment

Payments can be made via Cash on Delivery (COD) or available online payment methods.

Full payment is required at the time of delivery (for COD) or at checkout (for online).

Orders will not be processed without valid payment.

4. Shipping & Delivery

Orders are processed within 24–48 hours.

Estimated delivery is 3–5 working days across Pakistan.

You are responsible for providing accurate contact details and delivery address.

Falenzo is not responsible for delays caused by courier partners beyond our control.

Tip: Add trust phrases here for conversion:

“Fast & secure nationwide delivery | Trusted Pakistani brand | Cash on delivery available”

5. Returns & Exchanges

Returns/exchanges are accepted only for damaged or incorrect items.

Requests must be made within 48 hours of delivery.

Products must be unused, unworn, and in original packaging.

Items purchased on sale or discount are non-returnable.

This section reduces unnecessary returns and sets clear expectations, improving conversion.

6. Intellectual Property

All content, images, and branding on Falenzo are exclusive property of Falenzo.

Copying, reproducing, or using content without permission is strictly prohibited.

7. Limitation of Liability

Falenzo is not responsible for indirect, incidental, or consequential losses.

Our liability is limited to the value of the product purchased.

8. Privacy

By using Falenzo, you agree to our Privacy Policy regarding the collection and use of your personal information.

9. Governing Law

These terms are governed by the laws of Pakistan.

Any disputes will be resolved under the jurisdiction of courts in Charsadda, Pakistan.

10. Contact Information

Falenzo – Muhammad Anas
📍 Sana Market, Opposite Hafiz Plaza, Tangi Road, Charsadda, Pakistan
📞 0334-9014665
📧 falenzo12679@gmail.com