💳 Payment Policy – Falenzo
Effective Date: 26 January 2026
Brand: Falenzo
Business Name: Itimad Leather Store
At Falenzo, we strive to provide secure, transparent, and convenient payment options for our customers.
1. Pakistan Orders
Cash on Delivery (COD)
• Cash on Delivery (COD) is available on eligible orders within Pakistan.
• Customers are requested to keep the payable amount ready at the time of delivery.
• Courier representatives may verify order details before handing over the parcel.
• Falenzo reserves the right to refuse COD service for suspicious, fraudulent, non-serious, or repeatedly unconfirmed orders.
2. International Orders
Advance Payment Required
• All international orders require advance payment before shipment.
• International orders will only be processed and dispatched after successful payment confirmation.
• Orders may be cancelled if payment is not received within the specified period.
3. Accepted Payment Methods
Depending on availability and destination, Falenzo may accept:
• Cash on Delivery (Pakistan only)
• Bank Transfer
• Debit Cards
• Credit Cards
• Approved Online Payment Gateways
Available payment methods may change from time to time without prior notice.
4. Payment Verification
To protect both customers and our business, Falenzo may verify payment information before processing an order.
Additional verification may be requested for high-value, unusual, or international transactions.
5. Currency
Pakistan Orders
• Prices are generally displayed and charged in Pakistani Rupees (PKR).
International Orders
• Prices may be displayed and charged in the applicable currency offered at checkout.
Currency conversion rates may vary depending on banks, payment providers, and financial institutions.
6. Failed or Rejected Payments
Falenzo shall not be responsible for delays caused by:
• Failed transactions
• Bank processing issues
• Payment gateway interruptions
• Card authorization failures
Orders affected by unsuccessful payments may be delayed, cancelled, or placed on hold until payment is successfully completed.
7. Fraud Prevention
Falenzo reserves the right to:
• Refuse suspicious transactions
• Cancel fraudulent orders
• Request identity or payment verification
• Restrict future purchases where misuse is suspected
8. Refunds
Refunds, where applicable, shall be handled in accordance with the Falenzo Return & Exchange Policy.
Refund processing times may vary depending on the payment method, bank, payment provider, and destination country.
9. Policy Updates
Falenzo reserves the right to modify or update this Payment Policy at any time.
Updated versions will be published on this page.
10. Contact Information
Brand:
Falenzo
Business:
Itimad Leather Store
Address:
Sana Market, Opposite Hafiz Plaza, Tangi Road, Charsadda, Pakistan
Phone:
0334-9014665
Email:
falenzoofficial1@gmail.com
