🔐 Privacy Policy – Falenzo

🔐 Privacy Policy – Falenzo

At Falenzo, owned and operated by Muhammad Anas, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or contact us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Order details

How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Contact you for order confirmation, delivery, or support

  • Improve our products and customer experience

Data Protection

We do not sell, rent, or share your personal data with any third party, except courier services strictly for delivery purposes.

Contact Details:
📍 Sana Market, Opposite Hafiz Plaza, Tangi Road, Charsadda, Pakistan
📞 0334-9014665
📧 falenzo12679@gmail.com

By using our website, you agree to this Privacy Policy.

🚚 Shipping Policy – Pakistan

Falenzo delivers orders across Pakistan.

Order Processing & Delivery

  • Order processing time: 24–48 hours

  • Estimated delivery time: 3–5 working days

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customer convenience.

For delivery or shipping queries, contact us at:
📞 0334-9014665 | 📧 falenzo12679@gmail.com

🔄 Return & Exchange Policy

(Customer-friendly + low-return safe)

At Falenzo, all products are thoroughly inspected before dispatch.

Eligible for Return / Exchange

Only in the following cases:

  • Damaged product received

  • Wrong item delivered

Claim Time

  • Claims must be reported within 48 hours of delivery

Conditions

  • Product must be unused, unworn, and in original packaging

Non-Returnable Cases

  • Change of mind

  • Size or fitting issues after use

  • Minor color differences due to lighting or screen resolution

  • Sale or discounted items

For claims:
📞 0334-9014665
📧 falenzo12679@gmail.com

📜 Terms & Conditions – Falenzo

By accessing and using the Falenzo website, you agree that:

  • Product prices and availability may change without notice

  • We reserve the right to cancel fake or suspicious orders

  • Customers must provide accurate contact and delivery information

  • Fake bookings may result in order cancellation or permanent blocking

All website content, images, and branding are the exclusive property of Falenzo and may not be copied without permission.

💳 Payment Policy

Falenzo currently offers:

  • Cash on Delivery (COD)

Customers are requested to keep the exact payable amount ready at the time of delivery.

Support:
📍 Sana Market, Opposite Hafiz Plaza, Tangi Road, Charsadda
📞 0334-9014665
📧 falenzo12679@gmail.com

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🔒 Privacy Protected | 🚚 Fast Nationwide Delivery | 💵 Secure Cash on Delivery | 🇵🇰 Trusted Pakistani Brand